Strategies for Conflict Management
Strategies for Conflict Management is the third eight-week online course in the Executive Certificate in Negotiation track. This course focuses on the critical skills associated with handling difficult people and situations, highlighting the kinds of negotiation and influence processes that yield optimal outcomes and keep relationships intact. Students will learn how to improve their own performance during confrontations and develop strategies to effectively manage disputes among colleagues or subordinates. In addition, students will improve their approach to working before, during and after conflicts. Key topics include:
- Avoid or Confront: Which Path to Choose
- Effectively Handling Difficult People & Situations
- Deadlines & Ultimatums
- Conflict Management Strategies, Options & Implications
- “Default” Strategies
- Hostility-Reduction Tools
- Intervention via Mediation & Arbitration
Successful students will receive a certificate of completion from the University of Notre Dame’s Mendoza College of Business. Those who complete all three of Notre Dame’s certificate courses will receive an Executive Certificate in Negotiation.
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